Refund policy
Refund Policy
Last updated: [add today’s date]
At InstinctBuy, we want you to be completely satisfied with your purchase. If something isn’t right, we’re here to help.
Returns & Refunds
We offer a 30-day return policy from the date your order is delivered.
To be eligible for a return:
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The item must be unused and in its original condition
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The return request must be made within 30 days of delivery
How to Request a Refund
To start a return or refund request, please contact us at:
Include:
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Your order number
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A brief description of the issue
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Photos or videos if the item is damaged or defective
Our support team will respond within 1–2 business days.
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery.
Once verified, we will:
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Send a replacement or
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Issue a full refund (no return required)
Non-Returnable Items
Refunds will not be issued for:
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Orders delayed due to customs or carrier issues
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Incorrect addresses provided at checkout
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Normal wear and tear after use
Refund Processing Time
Once your refund is approved:
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Refunds are issued to the original payment method
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Please allow 5–10 business days for the refund to appear on your statement
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After this time, orders may already be in processing and cannot be cancelled.
Contact Us
If you have any questions about our Refund Policy, contact us at: